Technical Account Manager

Wowza is seeking a technically savvy and customer-focused Technical Account Manager (TAM) to join our Technical Account Management team. This is a hybrid role combining the deep technical expertise of a Solutions Engineer with the relationship-building strengths of a Technical Account Manager. You’ll work closely with customers post-sale to ensure a smooth onboarding, successful technical integration, and long-term adoption of Wowza’s streaming solutions. Your ability to simplify complex topics and build trust with customers will be key.

What You’ll Do

• Customer Onboarding & Relationship Management
• Lead new customer onboarding from kickoff to successful go-live.
• Host architecture reviews and workflow design sessions.
• Serve as the main technical point of contact throughout the customer lifecycle.

Streaming Architecture & Implementation

Guide customers through Wowza Streaming Engine and/or Wowza Video setup.

Assist with live and on-demand streaming workflows, including encoder configuration, ingest setup,

playback delivery, and security best practices.

Troubleshoot technical issues and provide recommendations to improve performance and reliability.

Data Integration & Workflow Support

• Support REST API and Java-based integrations.
• Help customers automate workflows using scripts or connectors.
• Validate and optimize incoming data for accurate media ingestion and analytics.

Proactive Technical Account Management

• Monitor account health and usage patterns to identify risks and opportunities.
• Conduct periodic account reviews to ensure customer goals are being met.
• Partner with Sales, Support, and Product teams to drive adoption, retention, and upsell
• opportunities.

Training, Enablement & Advocacy

• Deliver tailored training sessions to both technical and non-technical users.
• Create or improve documentation to support customer self-service.
• Capture feedback to help shape product direction and improve service delivery.

What We’re Looking For

Must-Have Experience

• 4+ years in technical consulting, solutions engineering, support engineering, or Technical Account Management in a technical field.
• Experience with media streaming protocols (RTMP, HLS, DASH, SRT, WebRTC).
• Familiarity with Wowza (or similar streaming platforms).
• Strong understanding of RESTful APIs and scripting (Java preferred).
• Comfort working with cloud infrastructure (AWS, Azure, GCP, etc.), Linux/Windows environments and networking basics.

Preferred Experience

• Experience working with encoder hardware/software, video monetization models, and streaming security.
• Background in software or SaaS, media technology, or OTT platforms.
• Prior customer-facing experience with a focus on technical success and growth.

Soft Skills

• Excellent written and spoken English.
• Strong interpersonal skills; capable of working across technical and business stakeholders.
• Self-driven with a passion for solving customer problems.
• Comfortable working independently with distributed global teams.

Benefits

Who We Are:  

Wowza Media Systems is a Colorado-based, globally-known leader in video streaming software solutions. Wowza’s software enables its customers to deliver high-fidelity video streams from any source to any destination, reliably at large scale and with low latency. Wowza’s solutions are implemented by tens of thousands of customers in more than 100 countries, across education, healthcare, enterprise, gaming, fitness, auction, e-commerce, and government applications. Founded nearly fifteen years ago, Wowza is backed by private equity firm Clearhaven Partners.  

Why Work for Wowza:  

Join a fast-paced, private equity-backed Colorado software company sitting at the intersection of mission critical video streaming applications. Wowza has long standing reputations for technical prowess and consistent innovation and has been a consistently growing company. In addition, Wowza’s team works to connect the larger community with our passion for tech. From live-streaming graduation ceremonies for local schools to helping parents monitor their children in the NICU, employees can cultivate the same creative energy that first brought the company to life. Our employees are encouraged to take ownership of their role and coworkers are happy to help one another along their video journey. We have a brand-new company headquarters office as well as remote employees across the US and around the globe.