As a Technical Support Representative at Side, you will play a pivotal role in delivering exceptional customer service and support to our gaming community. Your responsibilities will include:
- Responding promptly to customer queries via email and live chat with accuracy and professionalism.
- Acknowledging and resolving customer complaints and technical issues by diagnosing the root cause and providing effective solutions.
- Explaining product features and functionalities to help customers maximize their experience.
- Staying informed on product updates and maintaining thorough product knowledge.
- Collaborating with team members to ensure the best possible solutions are provided to customers.
- Maintaining a positive, empathetic, and professional demeanor in all customer interactions.
- Upholding the quality of service by ensuring consistency and adherence to high standards.
- Contributing to our reputation as a company that prioritizes customer satisfaction.
Requirements
Skills Required
- Proficient in English with excellent written and verbal communication skills.
- Familiarity with gaming platforms (Xbox, PlayStation, Nintendo, PC) and general technical knowledge.
- Strong problem-solving and logical reasoning abilities.
- Technical proficiency with PCs, networking, and relevant software (Microsoft Office, system security, drivers).
- A genuine passion for gaming with experience in various genres, both online and offline.
- Flexibility and availability for rotational shifts to cover operational hours.
Benefits
What we offer
- Competitive compensation packages
- A vibrant and inclusive work environment
- Opportunity to work on exciting and innovative game projects.
- Dynamic and entrepreneurial culture