Technical Support Specialist

Job Summary

Join our dynamic team as a Store and Enterprise Helpdesk Specialist where you will leverage your technical expertise to support store operations and point of sale systems. With a hybrid work model and rotational shifts you will play a crucial role in ensuring seamless store operations and enhancing customer satisfaction. Your contributions will directly impact the efficiency and effectiveness of our retail services.

Responsibilities

• Provide technical support for store and enterprise systems ensuring minimal downtime and maximum efficiency.
• Troubleshoot and resolve technical issues related to point of sale and store operations systems.
• Collaborate with store staff to understand their technical needs and provide timely solutions.
• Monitor system performance and implement improvements to enhance operational efficiency.
• Document and track technical issues and resolutions to improve future support processes.
• Assist in the deployment and configuration of new store systems and software updates.
• Ensure compliance with company policies and procedures in all technical support activities.
• Communicate effectively with team members and stakeholders to provide updates on technical issues and resolutions.
• Participate in training sessions to stay updated on the latest technologies and support techniques.
• Contribute to the development of support documentation and knowledge base articles.
• Support the implementation of new technologies and systems in store environments.
• Maintain a high level of customer service and professionalism in all interactions.
• Work collaboratively with cross-functional teams to achieve company goals. Qualifications
• Possess strong technical knowledge and problem-solving skills.
• Demonstrate experience in point of sale and store operations systems.
• Exhibit excellent communication skills in English both written and verbal.
• Show ability to work effectively in a hybrid work model with rotational shifts.
• Display a customer-focused approach with a commitment to quality service.
• Have a proactive attitude towards learning and adapting to new technologies.
• Demonstrate the ability to work independently and as part of a team.

Certifications Required

CompTIA A+ Certification or equivalent technical certification.