Technology Support Engineer

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary:

Construction Digital and Technology (CD&T) is searching for a Technology Product Support Specialist to help guide process, implementation and dealer awareness of Cat Command product technology of the CD&T product portfolio.

CD&T is accountable for construction industries technology products that include Cat Grade, Cat Detect, VisionLink, and Cat Command. This position reports to the CD&T global product support manager and is focused on providing customer site and dealer support during the Cat Command station commissioning/installation process. The role will work with supporting Integrated Component and Solutions (ICS) team members to aid site problem solving which may consist of hardware, software, or network troubleshooting. The position is suited for persons that are looking for opportunities to work directly with Caterpillar customers and dealer network, interface with cutting edge construction technology, global team collaboration, and exposure to all of Caterpillar’s machine product groups.

What You Will Do:

• Work primarily together with our dealers, customers, with integration, installation, and configuration of our remote-control solution CAT Command.
• Build and foster customer and dealer relationships with key technology personnel.
• Be part of a growing and expanding technology sector in the construction industry.

Education requirement:

• Requires a degree in an accredited Mechanical Engineering, Electrical Engineering, Computer Engineering, Network Engineering, or other Engineering curriculum or demonstrate equivalent knowledge through professional expertise.

What skills you will have:

Customer Focus:

• Contribute to development and operations activities as well as dealer technical development.
• Assist with job studies utilizing Command for Customer/Dealer success

Relationship Management:

• Assist GCI Team with technical pre-sales consultations, site assessments, and site surveys.
• Consult potential customers with network designs tailored to their specific site that meet the Command application requirements.

Technical Excellence:

• Knowledge of a remote-control technology and various application methods; ability to develop and provide solutions to significant technical challenges.
• On-site responsibility for installing, commissioning the Command system as well as securing agreed system performance.

Field Support:

• Work with remote control machines, communication, site management and other supporting systems.
• Provide technical support for wired/wireless networks for the Cat Dealers in North America.

Top Candidates will also have:

• Excellent problem solving skills.
• Excellent written and verbal skills.
• Working knowledge with telematics, site grading technologies, or safety sensing systems.
• CCNA or equivalent network certifications.
• Proficiency with network troubleshooting equipment.
• Experience with automotive, construction or mine site network evaluations.
• Skilled in working with remote control systems, automation, and equipment in the heavy machinery or automotive sectors.
• Familiar with evaluating networks in automotive, construction, or mining site environments.

Additional Information:

The location for this position is Mossville, IL, Clayton, NC, or Tucson, AZ.

Domestic relocation assistance is available for this position.

This position may require up to 50% travel.

Visa sponsorship is NOT available with this position.

What you will get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary
• Annual incentive bonus plan*
• Medical, dental, and vision coverage
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
• 401k savings plan
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Short and long-term disability coverage
• Life Insurance
• Paid parental leave
• Healthy Lifestyle Programs
• Employee Assistance Programs
• Voluntary Benefits (Ex. Accident, Identity Theft Protection)

*Subject to annual eligibility and incentive plan guidelines.

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

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Summary Pay Range:

$110,520.00 - $165,840.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

August 26, 2025 - August 29, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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