Job Summary
Join our dynamic team as a Customer Service Professional where you will play a crucial role in ensuring customer satisfaction and enhancing service delivery. With a hybrid work model and rotational shifts you will have the opportunity to work in a flexible environment. Your expertise in customer service will be instrumental in resolving queries and improving customer experiences.
Responsibilities
Provide exceptional customer service by addressing inquiries and resolving issues promptly.Collaborate with team members to ensure seamless service delivery and customer satisfaction.Utilize technical skills to troubleshoot and resolve customer service-related problems efficiently.Maintain accurate records of customer interactions and transactions for future reference.Analyze customer feedback to identify areas for improvement and implement necessary changes.Assist in developing strategies to enhance customer service processes and procedures.Communicate effectively with customers to understand their needs and provide appropriate solutions.Monitor and report on service performance metrics to ensure targets are met.Participate in training sessions to stay updated on the latest customer service techniques and technologies.Support the implementation of new customer service initiatives and projects.Ensure compliance with company policies and procedures in all customer interactions.Foster a positive and professional relationship with customers to build trust and loyalty.Contribute to a collaborative team environment by sharing knowledge and best practices.Qualifications
Demonstrate proficiency in customer service skills with a focus on delivering high-quality support.Possess strong communication and interpersonal skills to interact effectively with customers.Exhibit problem-solving abilities to address customer concerns and provide solutions.Have a keen attention to detail to ensure accuracy in customer service transactions.Show adaptability to work in a hybrid model with rotational shifts.Display a customer-centric mindset to prioritize customer satisfaction.Experience in customer service domain is a plus.Certifications Required
Certified Customer Service Professional (CCSP)
