Mercier Consultancy is excited to announce an opening for a Turkish Speaking Customer Service Agent specializing in the Information Technology (IT) industry. In this pivotal role, you will provide exceptional support to our Turkish-speaking clients, assisting them with inquiries related to IT products and services. Your expertise will help customers navigate technical issues and enhance their overall experience with our offerings. If you are passionate about technology and have a dedication to customer service, we encourage you to join our team!
Responsibilities
- Respond to customer inquiries in Turkish through various channels including phone, email, and chat.
- Provide clear and accurate information about IT products, services, and technical support troubleshooting.
- Assist customers in resolving technical issues and guide them in utilizing our services effectively.
- Document all interactions and maintain thorough records of customer feedback and issues.
- Collaborate with technical teams to ensure timely resolution of customer issues and improve service quality.
- Stay updated on the latest trends in the IT industry to provide informed guidance and support.
- Gather and analyze customer feedback to recommend enhancements to our offerings.
Requirements
- Fluency in Turkish and English, both written and spoken.
- Experience in customer service, particularly in the IT industry, is preferred.
- Strong communication skills with a focus on customer satisfaction.
- Ability to troubleshoot technical issues and offer effective solutions.
- Familiarity with customer service software and IT-related tools.
- Proactive in learning about new technologies and advancements in the IT field.
- Capable of working both independently and collaboratively in a team-oriented environment.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...