FreeUp Storage is a premier self-storage provider committed to delivering exceptional customer service and innovative solutions. We leverage cutting-edge technology to streamline storage operations and provide a seamless experience for both customers and staff.
The Virtual Property Manager plays a critical role in ensuring the seamless operation, security, and profitability of our self-storage facilities. This position will be based in either Hixson, TN or Lincoln NE. By leveraging industry-leading technology, they will provide exceptional customer service, optimize occupancy, and maintain high operational standards, all while working remotely.
Requirements
Objectives and Responsibilities:
o Assist customers with unit rentals, lease agreements, payments, and account management via Swivl and StoreEase.
o Respond to all customer inquiries within 24 hours and resolve concerns professionally.
o Maintain a 4.5+ star rating on Google Reviews through excellent service, with 80% of rentals leaving a review.
o Implement sales strategies to maintain 90%+ occupancy and meet/exceed Protection Plan sales goals.
o Ensure at least 80% enrollment in Auto-Pay to optimize collections.
o Use StoreEase’s Virtual Management Operating System (VMOS) to monitor and manage remote facility operations.
o Track access logs and surveillance systems to ensure security compliance.
o Oversee maintenance requests, ensuring acknowledgment within 24 hours and resolution within 72 hours.
o Conduct virtual property audits, maintaining compliance with company standards.
o Process rental agreements, payments, and tenant accounts using StorEDGE with 100% accuracy.
o Maintain detailed facility records and generate operational reports as needed.
Competencies:
Qualifications:
Benefits