Our client is looking for a Windows Escalation Engineer to join their growing team.
Responsibilities:
- Provide technical support and troubleshooting expertise for complex Windows issues escalated from front-line support teams.
- Analyze and isolate complex problems into a reproduction of the issue
- Able to explain complex technical issues to non-technical people
- Collaborate with customers, support engineers, and development teams to gather information, reproduce issues, and identify root causes.
- Develop and document troubleshooting guides, knowledge base articles, and best practices for resolving common and complex issues.
- Contribute to product improvement by providing feedback to development teams based on customer insights and troubleshooting experiences.
Requirements
- In-depth knowledge of Windows operating systems (Windows 10 and Windows 11), including architecture, components, and internals.
- Experience with Windows debugging tools (WinDbg, Procmon) and techniques (crash dump analysis, memory analysis, performance analysis, etc.).
- Experience with network analysis (VPNs, proxies, etc using Wireshark/Fiddler)
- Proficiency in C++ and C# or other programming languages for analyzing and debugging code-related issues
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Ability to work independently and as part of a team in a fast-paced environment.
- Fluent in English.
Nice to have:
- Experience with Windows internals (COM, RPC, drivers).
- Knowledge of networking protocols.
- Scripting or automation skills (PowerShell, Python, QA) for automating tasks and improving efficiency.
- Kusto/KQL knowledge for telemetry analysis
Benefits
Salary Range: $4000-$6000 USD /month