Workplace Technology Analyst
CognizantAbout the Role
Cognizant is seeking a skilled and service-oriented Workplace Technology Analyst to join our team supporting a leading Resources client. This is a Level 1/2 Desktop Support role based in a corporate office, providing both in-person and remote support via a Technology Hub. You’ll work in a dynamic environment alongside global support teams, helping ensure smooth operation of end-user technology and delivering a positive experience for all users.
Key Responsibilities
Provide Level 1/2 desktop support
Log and manage interactions, incidents, and service requests
Collaborate with global resolver teams to track and resolve issues
Install, configure, and support hardware and software for end users
Coordinate hardware repairs and warranty replacements
Offer hands-on support for remote teams and assist with minor project tasks (e.g., relocations)
Support Unified Communications for events and townhalls (Webex, Microsoft Stream)
Essential Skills
Experience in Level 1/2 desktop support
Proficiency in Windows 10/11, Microsoft 365 (Office, SharePoint, OneDrive, Teams), and Cisco Webex
Familiarity with mobile device support (MDM, Intune, iOS, Android)
Working knowledge of Active Directory and SCCM
Experience with ITSM tools (ServiceNow preferred)
Strong communication and customer service skills
Analytical thinking and problem-solving abilities
Hardware asset management experience
Desirable Skills & Qualifications
Experience with Azure, PowerShell, Power Query/Power Automate, OS X
ITIL v4 Foundation
CompTIA A+
Tertiary qualification in Information Technology
At Cognizant, we value diversity and inclusion and are committed to creating a workplace where everyone feels respected and empowered. If you're passionate about technology and enjoy helping others, we encourage you to apply and bring your unique perspective to our team.