This role may also be located in our Playa Vista, CA campus.
Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
Los Angeles, CA, USA; Atlanta, GA, USA; New York, NY, USA; San Bruno, CA, USA.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 2 years of experience in a technical project management or a customer-facing role.
- Ability to communicate in Spanish fluently.
Preferred qualifications:
- Experience in project/program management or developing scalable solutions within the Tech or Media industry.
- Experience with data analysis (SQL, spreadsheets, evaluating campaign and channel performance).
- Demonstrated ability to manage multiple, time-sensitive projects while working independently to drive projects to completion and high attention to detail.
- Strong technical aptitude with demonstrated ability to troubleshoot issues and effectively communicate complex technical concepts to audiences.
- Excellent communication, presentation planning and time management skills.
- Demonstrated record of being proactive, making constructive suggestions, and coming up with innovative ways to scale initiatives.
About the job
The Creator Support Operations team is dedicated to delivering an exceptional experience for YouTube's valued partners and creators. Comprising Partner Operations and High Touch Support, the team consistently prioritizes partner and creator needs. Whether resolving complex issues, providing comprehensive platform education, or facilitating channel growth, we advocate for a creator-centric approach.
Within a fast-paced, dynamic environment, our proactive team ensures seamless, global support for partners, creators, and artists across the YouTube platform.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
The US base salary range for this full-time position is $89,000-$127,000. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Provide operational support for partners on the YouTube platform via email and video communication. Manage support issues (cases) through a queue.
- Troubleshoot technical issues to enable partners to maximize their performance on the platform. Serve as a consultant to internal, cross-functional stakeholders on the YouTube product.
- Work with assigned Strategic Partner Managers (SPMs) and Partner Engineers on account deep-dives, business reviews, and sharing insights for partner growth.
- Utilize key metrics to assess data through both quantitative and qualitative analysis, generating actionable insights. Identify opportunities for operational workflow optimization and process improvement.
- Contribute to scaling Partner Operations for YouTube through innovation, efficiency gains, and root cause analysis; streamlining the operational workflow by identifying and eliminating bottlenecks.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also
Google's EEO Policy and
EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our
Accommodations for Applicants form.