Application Support Specialist (Remote - US)

This position is posted by Jobgether on behalf of Novidea. We are currently looking for an Application Support Specialist in United States.

Join a dynamic and fast-paced environment where you’ll play a crucial role in supporting enterprise customers across the U.S. As an Application Support Specialist, you will act as the primary point of contact for technical and functional issues, ensuring the highest level of customer satisfaction. This role involves hands-on problem solving, collaboration with cross-functional global teams, and direct interaction with Salesforce-based solutions. If you thrive in a customer-focused role and enjoy working with innovative technology, this position offers you the opportunity to make a significant impact across a global client base.

Accountabilities:

• Deliver top-tier technical and functional application support to enterprise customers across the U.S., primarily via phone, CRM platforms, and video meetings.
• Troubleshoot issues and support Salesforce-based insurance solutions, ensuring timely and accurate resolution.
• Document interactions and maintain follow-ups in line with internal processes, escalating issues when needed.
• Perform installations, configurations, and updates on the system and Salesforce platform.
• Conduct end-user training on CRM workflows and processes.
• Maintain knowledge base content to support self-service and internal reference.
• Understand and support integration flows, data structures, and compliance within the insurance industry.
• Collaborate cross-functionally with internal teams such as R&D, Product, Customer Success, and Implementation.
• Take full ownership of U.S. support issues, acting as the main specialist for the region.

Requirements

• 2–3 years of experience in a software/SaaS support role, with proven technical troubleshooting skills.
• Hands-on experience supporting Salesforce-based applications.
• Familiarity with corporate application support standards and customer service best practices.
• Ability to work independently and manage priorities effectively in a high-paced environment.
• Strong communication skills, both written and verbal, with a customer-centric approach.
• Nice to have:
• Experience in the insurance industry.
• Salesforce certifications.
• Familiarity with Jira and Confluence.

Benefits

• Competitive salary package.
• Flexible work environment with potential for remote options.
• Health insurance and wellness programs.
• Professional development and training opportunities.
• Inclusive and collaborative company culture.
• Opportunity to work with global clients in a fast-growing tech environment.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!

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