BMC Project Manager

Position Summary:

We are seeking a seasoned professional with 7 to 9 years of experience in BMC Helix technologies. This position involves working in a hybrid model with rotational shifts, focusing on Smart Reporting, DWP & Smart IT, Dashboards, and Remedy. The specialist will contribute to optimizing infrastructure processes and enhancing system performance, ensuring seamless operations and impactful results.

Mandatory Skills:

· BMC Helix Dashboards, BMC Helix Remedy, BMC Helix Remedy – DWP & SmartIT, BMCHelix Remedy- Smart Reporting, ITIL V4, Incident Management, Service Integration and Management.

Duties and Responsibilities:

• Experience in development and integration of BMC Helix ITSM, Digital Workplace, Smart IT.
• Proficient in Remedy Workflow customizations using Developer Studio.
• Should have ITSM integration experience with external systems using different methodologies like REST API/ web service etc.
• Strong ITIL Framework concepts.
• Hand on experience on administration, configuration, troubleshooting BMC Remedy ITSM.
• Good communication (written & oral) & presentation skills, business analysis skills, self-initiated, quick learner.

• Understand client functional requirements and interfaces with Client & technical team to provide solutions to the client
• Design, develop, and maintain integrations from sources of record/tools to BMC CMDB

· Design and develop Remedy workflow and code.

· Design, develop and maintain CMDB reconciliation and normalization logic.

· Integrate CMDB with multiple systems using Atrium Spoon and Atrium Integrator.

· CMDB admin activities including Data load, Normalization, Reconciliation, Precedence rules configuration etc.

· Knowledge of CMDB data dependencies with ITSM modules like Change Management and Incident Management etc.

· Design and Develop CMDB reports using Smart Reporting/BMC Helix Dashboards. Good to have third party reporting tool knowledge e.g Power BI.

· Documentation on CMDB development, integration.

· CMDB enhancements and Developments on BMC SaaS Helix Platform.

· Configuration and Administration of OOTB BMC Helix CMDB

· Effective communication

· Drive and lead designs and development recommendations to standardize, improve or redesign processes.

• Recommend and implement changes to existing data model that will mature use of CMDB.
• Oversee project management activities to ensure alignment with organizational goals and objectives.
• Coordinate with key stakeholders to facilitate effective communication and project execution and Implement ITIL V4 practices to enhance service management and operational efficiency.
• Manage the BMCHelix CMDB to ensure accurate and up-to-date configuration data. Identify and mitigate risks through comprehensive risk management strategies. - Handle vendor management to ensure quality service delivery and maintain strong vendor relationships.
• Oversee the change lifecycle management process to ensure smooth transitions and minimal disruptions.
• Lead incident management efforts to quickly resolve issues and minimize impact on operations. Develop and maintain service management processes to improve service delivery and customer satisfaction.
• Collaborate with cross-functional teams to address project challenges and drive successful outcomes. Monitor project progress and performance to ensure timely completion and adherence to budget.
• Provide regular updates and reports to stakeholders to keep them informed of project status. Ensure compliance with organizational policies and industry standards in all project activities.

· Possess strong expertise in ITIL V4 and its application in service management. - Demonstrate proficiency in using BMCHelix CMDB for configuration management. - Exhibit excellent skills in risk, vendor, and incident management. - Have a proven track record in managing change lifecycle processes effectively. - Show ability to engage and manage key stakeholders successfully. - Display strong analytical and problem-solving skills to address project challenges

Qualifications & Certifications (Optional):

· BMC Certified Professional in Helix ITSM, ITIL Foundation Certification

Salary Range: >100,000

Date of Posting: 14/August/2025

Next Steps: If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.

For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers. Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.

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