This position is posted by Jobgether on behalf of Modern Health. We are currently looking for a Client Success Manager - East in the United States.
This role is a key opportunity to lead and manage large-scale client relationships with Fortune 500 companies, driving adoption, engagement, and long-term retention of mental health benefit solutions. You will serve as a trusted advisor and strategic partner, collaborating closely with senior HR leaders and business executives. With a strong focus on data-driven insights and consultative guidance, you will influence client success and contribute to continuous product and service improvements. This position offers a fast-paced, collaborative environment where your impact directly supports millions on their mental health journeys.
Accountabilities:
- Manage a portfolio of enterprise accounts, acting as the primary point of contact for high-priority clients.
- Build and nurture strong relationships with stakeholders such as Benefit Managers, HR Executives, and external consultants.
- Partner with clients to develop and execute customized program strategies aligned with their broader benefits offerings.
- Utilize data and analytics to provide actionable insights, inform strategic decisions, and drive engagement metrics.
- Convert clients into advocates by showcasing success stories and enabling reference opportunities.
- Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care teams to ensure successful client onboarding and platform adoption.
- Drive revenue growth through retention, renewals, and expansion opportunities by anticipating and addressing client needs.
Requirements
- Minimum 8 years of experience managing client relationships or selling to HR leaders within B2B tech; experience in employer benefits or healthcare sectors is a plus.
- Demonstrated ability to manage complex accounts autonomously and strategically, engaging executive sponsors and senior personnel.
- Strong presentation and communication skills with experience leading high-visibility projects.
- Problem-solving mindset with meticulous attention to detail and a passion for building scalable processes.
- Proven track record in developing and implementing account strategies to maximize customer value and revenue growth.
- Skilled in objection handling, negotiation, and proactive resolution of client concerns.
- Comfortable working in fast-paced, cross-functional environments with a strong sense of urgency and initiative.
- Highly coachable with the ability to give and receive candid feedback effectively.
- Intellectual curiosity and quick adaptability to new tools, concepts, and best practices.
- Deep understanding of client business landscapes to advocate effectively and drive referrals.
- Genuine passion for mental health and a commitment to delivering long-term solutions that benefit clients and their employees.
Benefits
- Comprehensive Medical, Dental, Vision, Disability, and Life Insurance plans.
- Flexible Spending Account (FSA) and High Deductible Health Plan (HSA) options.
- Access to coaching and therapy services through the platform.
- Generous paid time off and company-wide collective pause days.
- Parental leave and family support benefits, including family forming and childcare assistance.
- Professional development stipend to support continuous learning.
- 401(k) retirement plan with employer match and financial wellness benefits.
- Annual wellness stipend to promote overall health and well-being.
- New hire stipend for remote work setup expenses.
- Virtual community events, employee resource groups, and team-building activities.
- Monthly cell phone reimbursement.
- Competitive salary ranges based on location and experience, with eligibility for equity and incentive programs.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!
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