Clinician Support Specialist (CSS) (Remote - US)

This position is posted by Jobgether on behalf of Ambience Healthcare. We are currently looking for a Clinician Support Specialist (CSS) in United States.

Join a mission-driven team dedicated to transforming healthcare through AI. In this role, you will be the primary point of contact for clinicians, helping them maximize the value of cutting-edge AI tools. You'll troubleshoot, educate, and advocate for users, ensuring they feel confident and supported at every step. This is an exciting opportunity for someone who thrives in fast-paced, collaborative environments and wants to directly improve healthcare delivery while shaping the future of clinical technology.

Accountabilities:

• Serve as the go-to expert for clinicians, offering high-quality, real-time support that empowers them to focus on patient care.
• Troubleshoot and resolve issues efficiently, aiming for first-contact resolution to reduce friction and build trust.
• Create and maintain internal and external knowledge resources to help clinicians access information and reduce support volume.
• Analyze support trends, report insights to product and engineering teams, and contribute to the improvement of features and workflows.
• Continuously improve support systems and operations, optimizing tools and processes to enhance the clinician experience.

Requirements

• 2–5 years of experience in customer or technical support, ideally in SaaS or healthcare-related fields.
• Strong problem-solving abilities with the capacity to manage and resolve complex issues under pressure.
• Excellent communication skills, with the ability to clearly and empathetically engage with a wide range of users.
• A proactive mindset, with experience in building documentation, refining workflows, and improving support outcomes.
• A collaborative spirit, capable of working cross-functionally to drive innovation and continuous improvement in service delivery.

Benefits

• Competitive base salary of approximately $75,000–$105,000 per year, with customizable equity and bonus options.
• Generous equity grants that allow team members to share in the company’s growth.
• Full health, dental, and vision coverage.
• Access to an executive coach and budget for personal development and learning.
• Work alongside a world-class team with quarterly company retreats and unlimited PTO.
• 401(k) plan and a strong culture of ownership, mission alignment, and meaningful impact.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!

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