CRM Manager

We're looking for an Associate CRM manager to join our team in Barcelona to work on one of our hit mobile games.What you'll doUsing internal tools to configure medium to high complexity CRM events, lifecycles and campaigns;Working with QA to ensure error-free execution of our campaigns and lifecycles;Perform post-launch checks to monitor campaign performance and report any irregularities;Managing external communication channels to promote CRM campaigns (email & push notifications);Provide support and creative copy to our social media platforms.Preparing art briefs, writing engaging marketing copy and reviewing asset quality;Collaborating with other teams across the business: Dev, QA, Art, Product, Solutions, Data Science, and Customer Service to name a few.Ad Hoc Responsibilities:Providing ideas for new campaign concepts;Suggesting areas of improvements (tools, processes, events UI & UX);Managing and resolving configuration issues and advancing more csophisticatedissues that require cross-team collaboration or expert knowledgeWhat we're looking forYou have good technical knowledge and pay attention to detail;You’re passionate about gaming and want to learn more about it;You have some experience of marketing campaign execution or QA;You’re team-orientated - we achieve great results as a team, we also learn faster from one another.You have a good understanding how to use different communication channels to achieve best results;You demonstrate great written and spoken English, as interpersonal skills are essential for daily communication with our global teams in London, Barcelona and Lviv as well as our external communications with our customers.You have a strong sense of priorities to get things done in the most efficient way.Desirable Requirements:You are keen to learn; we’re always able to learn more from those around us, while providing expertise in our own areas to others.You have experience using Jira and Confluence.You have great interpersonal skills and are able to communicate effectively with your team members and other teams across the business.You can apply logical thinking when managing complex tasks.You are super-organised.You are flexible and willing to work in a fast-paced environment.Experience in the gaming industry will be a plus.Experience as a CRM or LiveOps Manager will be a plus.Perks- Health insurance - CIGNA- Gympass gold plan- 25 vacation days + 1 day on your birthday- Flexible payment - daycare, transport, etc- Pension plan 1% base salary- Food at the office twice a weekSo, what’s stopping you?Our ValuesPeople FirstWe have the deepest respect for our people and their well being. We know they are exceptionally talented and will always have a choice. We want them to re-choose us every day. We are committed to building a culture where each person's voice will always be heard and addressed.MAD for MoreAlways improving, innovating and never settling for the existing. We push all boundaries with courage and ambition to become the world’s best games company.Champion TogetherWe excel at what we do but yet remain humble and helpful to our teammates. We champion one another and hold each other to high standards without any egos.Globally InclusiveWe are all Equal - regardless of the language we speak, where we live, our gender, religion or culture we come from. We want to build a global home, where everyone has the equal opportunity to make an impact.Customer FocusedWe always think from the customer's perspective - be it players or internal customers.Improving their experience and joy is what drives us. Every client's success is our big win!Travel Expectations: None