CSI Manager- Onsite

About the group:

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Role Title CSI Manager

Location: Hartford - CT

Roles and Responsibilities:

· Should have 3 to 5 years of Exp in Service Management & Project Management with a focus on multiple stakeholder management.

· Good in Tracking SLA & KPI and periodic reporting to Sr.Management.

· Should have at least 3 years of exp in Customer facing roles in past.

· Must have exposure on ITSM tool (ServiceNow) & with knowledge on Incident Ticket lifecycle.

· Capable to collaborate the Teams and client.

· Excellent communication skills.

Required Skills: Service Management, Team Management, Root Cause Analysis

Applications will be accepted until 9/12/2025.

The annual salary for this position is between $ 63,000 - $85,000 depending on the experience and other qualifications of the successful candidate.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance. Paid holidays plus Paid Time Off. 401(k) plan and contributions. Long-term/Short-term Disability. Paid Parental Leave. Employee Stock Purchase Plan. Eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.