Customer Service and Administrative Services Coordinator

A close-knit team and a passion for our clients.

We are looking for a qualified applicant to be our Customer Service and Administrative Services Coordinator.

Job Responsibilities:

Administration:

• Manage multi-line VoIP Telephone System

• Greet customers and vendors

• Office Supply inventory and management

• Data base management

-ACT! CRM

-Cyclone Collection Software
-Recovernet
-Data importing/Exporting
-Data entry

• Bankruptcy certification and management

• Credit Bureau management

-E-Oscar

• Fax distribution and management

• New account processing

-“Waterfall”

-Statement processing

• Mail return

• Bookkeeping

-Payment posting

-Month end balancing and trust accounting

• Paralegal tasks

-Suit authorization process

-Documentation procurement and management

Customer Service:

• Quarterly customer service audit

• Client response

-Respond to phone call

-Voicemails

-Emails

• Maintain contact with current clients and tend to customer service needs as necessary

Requirements

Job Requirements:

- Be a creative, positive, and motivated person

- Be able to complete administrative tasks

- Be a self starter and a team player

- Be able to manage multiple projects at once

- Have at least one year of customer service experience

- Have an advanced knowledge of Microsoft Office applications

Benefits

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learnings