Customer Service - Portuguese

About Us:

Cognizant helps companies modernize technology, reinvent processes, and transform experiences, so they stay ahead in a constantly evolving world. Cognizant is a leading corporate organization committed to encouraging diversity, equity, and inclusion in the workplace. We believe that different perspectives drive innovation and lead to greater success.

Eligibility / Qualifications:

• Bachelor’s degree of Psychology, Pedagogy, Social Work, Communication or similar degree (graduated)

Critical Skills

· Effective communication and active listening

· Problem-solving ability

· Emotional intelligence

· Empathy and customer orientation

· Ability to maintain confidentiality and act with integrity

Complementary (Non-Priority) Skills

· Experience using platforms such as ServiceNow or other ticketing tools

· Familiarity with multi-channel support protocols (voice, email, chat)

Key Attributes

· Proactive and service-oriented mindset

· Ability to work in a dynamic and sensitive environment

· Commitment to ethical standards and confidentiality

Advanced Portuguese level

Upper intermediate English level

Location: Mexico City

Interested candidates should submit the following documents:

• Resume