Customer Service Representative

Youthability, INC is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic retail team. In this pivotal role, you will be the first point of contact for our customers, helping to create a welcoming and supportive shopping experience that aligns with our mission of empowering youth and fostering community engagement. As a customer service representative, you will engage with our diverse clientele, answering questions, resolving issues, and ensuring that every customer feels valued and cared for. Your ability to communicate effectively and provide solutions will play a critical role in enhancing customer satisfaction and loyalty. You will be responsible for maintaining a positive brand image while representing Youthability, INC in a professional manner. The ideal candidate will possess a passion for retail, an understanding of the importance of customer service, and the ability to navigate a fast-paced work environment. By joining Youthability, INC, you will be part of a team that is not only focused on delivering exceptional service but is also committed to contributing positively to the community we serve. We believe that every interaction with our customers is an opportunity to shine, and we are looking for someone who shares this philosophy to join us in achieving our goals.

Responsibilities

• Provide exceptional customer service to enhance the customer shopping experience.
• Respond to customer inquiries via phone, email, or in-person in a timely and professional manner.
• Resolve customer complaints and concerns by identifying the issue and offering appropriate solutions.
• Assist customers with product selection and provide detailed product information to facilitate decision-making.
• Process transactions efficiently and accurately, including handling cash and operating the register.
• Maintain a clean and organized work environment, including restocking shelves and merchandise as needed.
• Collaborate with team members to optimize store efficiency and customer satisfaction.

Requirements

• High school diploma or equivalent; further education is a plus.
• Proven experience in customer service or retail environment is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with a customer-focused approach.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficient in using point-of-sale systems and basic computer applications.
• Flexibility to work various shifts, including evenings and weekends.