Customer Service Representative (Remote - US)

This position is posted by Jobgether on behalf of DCX PH Inc. We are currently looking for a Customer Service Representative in the United States.

Join a dynamic remote team dedicated to delivering empathetic and solution-oriented service experiences. In this role, you’ll be the voice that connects customers to the support they need, while working in a structured yet flexible environment. You'll handle inbound calls, resolve issues with clarity and professionalism, and help drive customer satisfaction daily. With strong opportunities for career growth, performance incentives, and a mission-driven culture, this position is ideal for individuals eager to make a meaningful impact in a fast-paced support setting.

Accountabilities:

• Respond to incoming calls in a timely, courteous, and professional manner.
• Resolve customer issues efficiently by researching and delivering accurate information.
• Document call interactions clearly and precisely.
• Display empathy, patience, and professionalism throughout each customer interaction.
• Achieve quality and satisfaction targets consistently.
• Participate in paid training and ongoing coaching to stay aligned with service standards.
• Contribute positively to a team-oriented call center environment.

Requirements

• At least 1 year of experience in a call center or customer service role.
• High school diploma or equivalent.
• Strong communication and interpersonal skills with the ability to remain calm under pressure.
• Familiarity with computer systems and ability to multitask across applications.
• Minimum typing speed of 25 WPM.
• Must be 18 years or older with stable employment history (1 year at one job preferred).
• Reliable high-speed internet (wired connection) with at least 10 Mbps download and 5 Mbps upload.
• Quiet and private workspace for remote work.
• Availability to work flexible shifts, including weekends.
• Previous experience in healthcare support is a plus.
• Must reside within commuting distance of El Paso, TX, for in-person interview and training.

Benefits

• Hourly pay of $14.00 with performance-based incentives.
• Paid onsite training.
• Comprehensive health, dental, and vision coverage (starting after 90 days).
• Short-term and long-term disability options.
• Life insurance and Flexible Spending Account (FSA).
• Employee Assistance Program for personal and professional support.
• DailyPay available for on-demand access to earned wages.
• 401(k) with employer match.
• Paid Time Off (PTO) and paid holidays.
• Tuition reimbursement for ongoing education.
• Wellness and employee engagement programs.
• Career growth potential — 90% of leadership started in this role.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

#LI-CL1