Customer Support Engineer (Remote - US)

This position is posted by Jobgether on behalf of 1upHealth, Inc. We are currently looking for a Customer Support Engineer in United States.

Join a mission-driven team that's transforming healthcare through cutting-edge data interoperability. In this remote role, you'll play a key part in supporting complex production environments by resolving technical issues, improving customer satisfaction, and streamlining processes. You'll act as a critical bridge between clients and engineering teams, using your expertise to troubleshoot APIs, data flows, and system configurations. This is an ideal opportunity for a customer-obsessed, technically skilled problem solver who thrives in fast-paced, high-impact settings.

Accountabilities:

• Serve as a trusted technical point of contact for customers and partners, providing support via email, virtual meetings, and the support portal.
• Troubleshoot and resolve Tier 2 and Tier 3 issues related to data, APIs, and system configurations.
• Collaborate closely with Product and Engineering teams to escalate bugs, develop interim solutions, and drive timely resolutions.
• Monitor data workflows and key pipelines proactively to prevent incidents.
• Triage support cases effectively, ensuring correct prioritization, routing, and follow-up.
• Identify and implement enhancements in support tooling (Salesforce, JIRA) to improve the customer experience.
• Contribute to documentation and internal knowledge sharing to streamline future support efforts.
• Participate in an on-call rotation to respond to urgent, real-time production issues outside standard hours.

Requirements

• 5+ years in a technical support or customer success engineering role, preferably in healthcare technology or health IT.
• Strong knowledge of healthcare interoperability standards (FHIR, HL7 v2, CCDA, X12).
• Proficiency with RESTful APIs and API testing tools like Postman.
• Strong SQL skills and experience with relational databases.
• Familiarity with production monitoring tools and supporting cloud-based systems.
• Exceptional communication, problem-solving, and prioritization skills.
• Bachelor’s degree in Computer Science, Software Engineering, Health Informatics, or related field (or equivalent experience).

Bonus experience: AWS, Apache NiFi, Kubernetes, RDS, payer data systems, Salesforce Service Cloud, JIRA configuration.

Benefits

• 100% paid medical and dental insurance (BCBS) for employees.
• Vision insurance coverage.
• Unlimited paid time off (PTO).
• Equity participation.
• 401(k) retirement plan.
• Home office stipend and lifestyle savings account.
• Generous parental leave: 16 weeks for birthing parents, 6 weeks for non-birthing parents.
• Fully remote work (aligned with Eastern Time business hours).
• Occasional travel for internal summits (2–3 times per year).

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly:
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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