Patrique Mercier Recruitment FR is dedicated to connecting skilled professionals with rewarding career opportunities. We are currently looking for a Danish Speaking Customer Support Representative for the Banking sector. This position is an excellent fit for individuals who are committed to providing outstanding service in the financial industry and have a passion for helping clients navigate their banking needs.
Responsibilities
- Offer high-quality customer support to Danish-speaking clients regarding banking products and services through phone, email, and chat.
- Assist customers with account inquiries, transaction issues, and product-related questions.
- Effectively handle customer complaints and concerns to ensure satisfactory resolutions.
- Maintain accurate records of customer interactions and manage follow-ups appropriately.
- Collaborate with the banking operations team to ensure efficient service delivery and timely resolution of complex issues.
- Educate clients on banking procedures, policies, and new services.
- Collect and analyze customer feedback to contribute to service improvement efforts.
Requirements
- Fluency in Danish and English, both written and spoken.
- Previous experience in customer service, preferably in the banking or financial services sector.
- Strong interpersonal skills and the ability to handle challenging situations with professionalism.
- Detail-oriented with strong organizational abilities.
- Proficient in using CRM systems and Microsoft Office applications.
- Proactive approach to problem-solving with an emphasis on customer satisfaction.
- Willingness to work flexible hours, including evenings and weekends when necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks