Patrique Mercier Recruitment FR is delighted to present an exciting opportunity for a Danish Speaking End User Support Specialist. This position is tailored for energetic individuals who are keen to provide excellent support in a tech-savvy environment. As a Danish Speaking End User Support Specialist, you will be responsible for assisting Danish-speaking clients by resolving their technical inquiries and delivering a superb user experience.
Responsibilities
- Provide exceptional support to end users in Danish via various communication channels, including phone, email, and chat.
- Diagnose and troubleshoot technical issues related to software, hardware, and networking.
- Offer guidance and training to users on how to utilize different applications effectively.
- Document all support interactions and resolutions in the ticketing system for accurate record maintenance.
- Collaborate with technical teams for the escalation of complex problems and suggest improvements to support processes.
- Conduct follow-up communication with users to confirm their issues are resolved and they are satisfied with the support received.
- Stay updated on new technology developments and changes to improve service quality.
Requirements
- Fluency in Danish and English is essential, with excellent communication skills in both writing and speaking.
- Previous experience in end user support or a customer service-oriented role is highly desirable.
- Strong problem-solving skills and the ability to effectively address technical challenges.
- Excellent customer service mindset and a passion for helping others.
- Familiarity with support ticketing systems and remote support tools is a plus.
- Able to juggle multiple priorities and work independently in a fast-paced environment.
- A genuine interest in technology and a commitment to continuous learning.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...