Patrique Mercier Recruitment FR is pleased to announce a new opportunity for a Danish Speaking Frontline Support Representative. This role is ideal for individuals who are committed to delivering exceptional customer service and support to Danish-speaking clients. Be a vital part of our team and help us maintain our reputation for outstanding client care.
Responsibilities
- Provide high-quality frontline support to Danish-speaking clients via phone, email, and live chat.
- Assist customers with inquiries related to products, services, and account issues.
- Troubleshoot and resolve customer complaints efficiently to enhance overall satisfaction.
- Document all customer interactions accurately in the CRM system for effective follow-up and reporting.
- Work collaboratively with team members to ensure high service standards and improve customer experiences.
- Identify opportunities for service enhancements and contribute to implementing best practices.
- Keep updated about company products and services to provide accurate information to clients.
Requirements
- Fluency in Danish and English, both written and spoken.
- Prior experience in customer service or a similar support role is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving capabilities with a customer-centric approach.
- Able to thrive in a fast-paced environment and manage multiple tasks effectively.
- Familiarity with CRM software and basic computer skills.
- Enthusiastic attitude and a commitment to providing outstanding service.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...