Patrique Mercier Recruitment FR is pleased to announce an opportunity for a Danish Speaking In-Game Support Analyst. This role is perfect for individuals who are passionate about gaming and dedicated to providing high-quality customer support. As an In-Game Support Analyst, you will assist Danish-speaking players by addressing their inquiries and ensuring they have the best gaming experience possible.
Responsibilities
- Deliver real-time assistance to Danish-speaking players through in-game chat, email, and community platforms.
- Identify and troubleshoot various in-game issues, helping players resolve technical problems related to gameplay and accounts.
- Document and follow up on player issues within the support ticketing system to ensure effective resolution.
- Communicate with players to explain game mechanics, features, and updates clearly and effectively.
- Work collaboratively with the development team to relay player feedback and highlight recurring concerns.
- Stay current with the latest game updates, features, and industry trends to provide knowledgeable support.
- Contribute to the continuous improvement of support processes to enhance overall player satisfaction.
Requirements
- Fluency in Danish and English, with excellent verbal and written communication skills.
- Previous experience in customer support, particularly in the gaming industry, is highly regarded.
- Strong troubleshooting and analytical skills to assist players with various technical challenges.
- A passion for gaming and a solid understanding of game mechanics and community dynamics.
- Willingness to work flexible hours, including evenings and weekends, to cater to player needs.
- Experience with customer support tools and ticketing systems is advantageous.
- A positive attitude, empathy, and a commitment to providing outstanding player support.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...