Patrique Mercier Recruitment FR is thrilled to offer a position for a Danish Speaking Remote Support Specialist. This role is perfect for individuals who are adept at providing excellent customer service and technical support to Danish-speaking clients. As a remote support specialist, you will play a vital role in enhancing customer satisfaction by resolving inquiries and technical challenges efficiently.
Responsibilities
- Deliver top-quality support to Danish-speaking customers through remote communication channels, including phone, email, and chat.
- Diagnose and troubleshoot a broad range of technical issues involving software, hardware, and applications.
- Offer precise guidance and solutions to customers while walking them through troubleshooting processes.
- Document all support interactions accurately, maintaining comprehensive records in the support management system.
- Collaborate with technical teams to escalate and resolve complex problems effectively.
- Ensure follow-up with clients to confirm the resolution of their issues and measure satisfaction with the support received.
- Continuously update knowledge on product information and industry trends to provide knowledgeable support.
Requirements
- Fluency in Danish and English, with strong communication skills both verbally and in writing.
- Prior experience in customer service or technical support is preferred.
- Exceptional analytical and problem-solving abilities with effective troubleshooting skills.
- A strong focus on customer service and excellent interpersonal skills.
- Experience with remote support tools and customer management systems is advantageous.
- Ability to work independently while managing multiple tasks in a remote environment.
- A passion for technology and a commitment to continued professional development in the tech industry.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...