Deskside Services Level 2 Technician.

We are seeking a proactive and detail-oriented Deskside Services Level 2 Technician to manage and support IT operations within a manufacturing or clean room environment. This role involves hands-on support for infrastructure devices, asset lifecycle management, and coordination of maintenance activities, including power shutdowns and vendor access. The ideal candidate will have experience in regulated environments (GMP/GxP), strong troubleshooting skills, and a commitment to operational excellence.

In this role, you will

Infrastructure Support & Maintenance

• Perform rack and stack operations for commissioning and decommissioning of infrastructure devices (routers, switches, firewalls, wireless access points).
• Provide Smart Hands and Feet support for technology teams, including physical access coordination for vendors in IDF/MDF/MMR and data center/server rooms.
• Manage and execute power shutdown maintenance activities, ensuring safe and compliant shutdown of network devices and servers.
• Coordinate cable patching activities with vendors or perform patching on demand.
• Ensure availability of basic network connectivity (LAN), Wi-Fi, video conferencing (Tandberg), printer, and voice services at the site.

End-User & Device Support

• Provide advanced troubleshooting and root cause analysis for incidents reported by end users related to IT devices and mobility.
• Install and configure hardware and software components to ensure usability and performance.
• Monitor and manage printer usage, coordinating with vendors to ensure continuity of print services.

IT Asset Lifecycle Management

• Own and manage the full lifecycle of IT assets for the location/region, including:
  • Asset collection coordination with vendors
  • Secure storage and hygiene validation
  • Labelling, imaging, allocation, and recovery
  • Disposal and system updates
• Maintain accurate asset records and ensure compliance with organizational standards and regulatory requirements.

Compliance & Quality Assurance

• Operate within GMP/GxP guidelines and ensure all IT activities comply with clean room and manufacturing environment protocols.
• Maintain a strong focus on quality, safety, and attention to detail in all operational tasks.
• Ensure proper documentation and approvals for any system maintenance, patching, or reboots.

What you’ll need to succeed (required skills)

• Proven experience in IT infrastructure support, asset management, and end-user device troubleshooting.
• Familiarity with data center operations and rack-and-stack procedures.
• Knowledge of GMP/GxP compliance and clean room protocols.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and coordination skills with internal teams and external vendors.

Preferred skills: what will help you stand out

• Experience in regulated manufacturing or lab environments.
• Understanding of ITIL processes and service management.
• Proficiency in documentation and reporting tools.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client office at Cambridge, Massachusetts, USA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.”