Deskside Support Agent
CognizantAbout the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Job Tittle: Deskside Support Agent
LOCATION: Charlotte, NC
Job Summary
Mandatory Skills: Desktop Administration, SCCM, Intune, Field services support, Citrix Environment Management
· We are seeking a dedicated Deskside support Engineer with 3 to 6 years of experience to join our dynamic IT team.
· Knowledge and Hands on experience in End User Devices Desktops, Laptops & Virtual Machine, Intune, SCCM and basic of Azure fundamentals.
· The ideal candidate will have expertise in Desktop Administration, Field Services, and Desktop Management with a focus on Landesk.
· This role involves managing and optimizing geospatial data systems to support our companys strategic initiatives.
Responsibilities
· Manage and optimize EndPoint Operations to ensure seamless functionality and security.
· Oversee CITRIX environments to provide reliable and efficient virtual desktop solutions.
· Implement and maintain Desktop Management using SCCM to streamline software deployment and updates. Utilize Device Management Intune to manage
· and secure mobile devices across the organization. Provide Field Services support to address and resolve hardware and software issues on-site.
· Collaborate with cross-functional teams to ensure IT infrastructure aligns with business needs. Monitor system performance and troubleshoot
· issues to maintain high availability and reliability. Develop and implement IT policies and procedures to enhance system security and efficiency.
· Conduct regular system audits to ensure compliance with industry standards and regulations. Provide technical support and training to end-users to
· enhance their productivity. Lead projects related to IT infrastructure upgrades and improvements. Document system configurations, processes, and
· procedures for future reference. Stay updated with the latest industry trends and technologies to recommend improvements
Certifications Required
ITSM Related certifications
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance. Paid holidays plus Paid Time Off. 401(k) plan and contributions. Long-term/Short-term Disability. Paid Parental Leave. Employee Stock Purchase Plan. Eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.