Deskside Support Engineer

About the role:

As a Desktop Support, you will make an impact by optimizing cloud solutions to enhance operational efficiency and drive innovation. You will be a valued member of the team and work collaboratively with Banking and Financial team.

In this role, you will:

· Excellent communication skills with very good written & spoken English.

· Strong knowledge in the desktop support area servicing across VDI, Laptops and desktops.

· Skilled with Windows 10, WebEx, O365, Office issues, basic application troubleshooting, etc. Work experience in a financial organization preferred.

· Manage the agreed SLA/KPI’s for the overall engagement of desk side support

· Strong Service Management (ITIL) knowledge – preferably in ServiceNow environment.

· Ability to identify tasks which can be left-shifted, automated or eliminated at the root and execute the planned actions

· Establish a rapport with the client team to help them take the right solution and path

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is a Onsite position requiring 5 days a week in a client office in Boston, MA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation:

Applications will be accepted until September 12, 2025

The annual salary for this position is between $50,000 to $68,500 depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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