Deskside Support Technician

We are seeking an experienced Deskside Services Technician with Desktop Support experience to join our dynamic team. The role involves providing technical support in a hybrid work model ensuring seamless operation of desktop systems. The candidate will contribute to optimizing system performance and enhancing user experience aligning with our company's mission to deliver exceptional IT solutions.

About Cognizant’s CIS Practice:

Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

In this role, you will:

• Provide technical support for desktop systems ensuring efficient and effective resolution of issues.
• Oversee the installation configuration and maintenance of desktop hardware and software.
• Collaborate with team members to troubleshoot and resolve technical problems.
• Monitor system performance and implement improvements to enhance user experience.
• Assist in the development and implementation of IT policies and procedures.
• Ensure compliance with company standards and industry best practices.
• Maintain accurate documentation of system configurations and support activities.
• Communicate effectively with users to understand and address their technical needs.
• Support remote work environments ensuring connectivity and access to necessary resources.
• Coordinate with vendors for hardware and software procurement and support.
• Provide training and guidance to users on system functionalities and best practices.
• Participate in team meetings and contribute to the continuous improvement of IT services.
• Stay updated with the latest technology trends and advancements in desktop support.

What you’ll need to succeed:

• Possess a strong understanding of desktop support and remote work technologies.
• Demonstrate proficiency in troubleshooting hardware and software issues.
• Exhibit excellent communication and interpersonal skills.
• Have experience in a hybrid work model supporting both in-office and remote users.
• Show ability to work independently and as part of a team.
• Display knowledge of IT policies procedures and best practices.
• Hold a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate.

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways! We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you'd be helpful to this role.

Applicants must be physically located in the US and have valid US work authorization. We are unable to offer visa sponsorship. Applications will be accepted till Sep 13th 2025

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.