Desktop/Field Service Support Tech

Cognizant is seeking a Desktop Support/Field Services Technician for a full-time opportunity in New York City, NY. This role will be worked onsite from our client’s office in New York City, NY.

Qualified candidates will have valid US work authorization.

The salary range for this role is between $63,500 and $74,500

Applications will be accepted till 9/19/2025.

Responsibilities

· Use tools and processes to support end-user computing devices including desktops laptops Apple devices tablets thin clients’ mobile devices and peripherals

· Manage stockroom of peripherals and laptops providing quarterly audits and disposal as directed by the business

· Answering customer inquiries and providing support at Tech Lounge.

· Solving computer issues and prioritizing customer inquiries.

· Installing new programs, managing updates and providing technical support.

· Hands and feet support for network servers and conferencing teams

· Installing maintaining and troubleshooting required client software and hardware whether onsite or remotely.

· Solid knowledge of Mac OSX and must have a minimum of 2 years Mac experience in an Enterprise Environment is required. Experience in Mac Operating system installation and

· Knowledge of networking protocols and concepts (VPN Routing Ports TCP/IP Network analysis tools) preferred

· Troubleshoot and resolve tickets within SLAs related to operations and end-user requests

· Experience with a ticketing system- ServiceNow

· Expected to have in-depth knowledge of the latest technology used in Mac\Windows computers and systems.

· Excellent analytical and customer service skills are required to understand the requirements of the clients and the problems arising in the systems.

· Must constantly update his/her knowledge and skills to execute job responsibilities efficiently.

· Analyze troubleshooting and repair a wide variety of PC & MacOS problems related to hardware and software

· Assist in developing and documenting improvements to current processes

· Provide technical support for events video conferencing and audio/visual setups.