Desktop Support (Onsite)
CognizantAs a Desktop Support, you will make an impact by Solving computer issues and prioritizing customer inquiries. You will be a valued member of the team and work collaboratively with Communications teams.
In this role, you will:
Use tools and processes to support end-user computing devices including desktops laptops Apple devices tablets thin clients’ mobile devices and peripherals
Manage stockroom of peripherals and laptops providing quarterly audits and disposal as directed by the business
Answering to customer inquiries and providing support at Tech Lounge.
Solving computer issues and prioritizing customer inquiries.
Installing new programs managing updates and providing technical support.
Installing maintaining and troubleshooting required client software and hardware whether onsite or remotely.
Troubleshoot and resolve tickets within SLAs related to operations and end-user requests
Expected to have in-depth knowledge of the latest technology used in Mac\Windows computers and systems.
Excellent analytical and customer service skills are required to understand the requirements of the clients and the problems arising in the systems.
Must constantly update his/her knowledge and skills to execute job responsibilities efficiently.
Analyze troubleshoot and repair a wide variety of PC & MacOS problems related to hardware and software
Assist in developing and documenting improvements to current processes
Provide technical support for events video conferencing and audio/visual setups.
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is a Onsite position requiring 5 days a week in a client office in New York, NY.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
Knowledge of networking protocols and concepts (VPN Routing Ports TCP/IP Network analysis tools) preferred
Experience with a ticketing system- ServiceNow
Solid knowledge of Mac OSX and must have a minimum of 2 years Mac experience in an Enterprise Environment is required. Experience in Mac Operating system installation
Hands and feet support for network server and conferencing teams
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation
Applications will be accepted until September/7/2025.
The annual salary for this position is between $37,800 – $68,500 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.”