Desktop Support Tech

Cognizant is seeking a Desktop Support Lead with over 10 of experience in Desktop Support. The role involves overseeing remote desktop support operations in Memphis, TN. The ideal candidate will ensure seamless IT operations enhance user experience and contribute to the company's technological advancement. This position requires a proactive approach to problem-solving and a commitment to delivering high-quality support.

Responsibilities

• Oversee the daily operations of the desktop support team to ensure efficient and effective service delivery.
• Provide expert guidance and support for remote desktop issues ensuring quick resolution and minimal downtime.
• Collaborate with IT teams to implement and maintain desktop support policies and procedures.
• Monitor and analyze support requests to identify trends and areas for improvement.
• Develop and deliver training programs for team members to enhance their technical skills and knowledge.
• Ensure compliance with company standards and industry best practices in all support activities.
• Lead initiatives to improve user experience and satisfaction with desktop support services.
• Coordinate with vendors and suppliers to manage hardware and software procurement and maintenance.
• Maintain accurate records of support requests resolutions and equipment inventory.
• Provide regular reports on support performance and progress to senior management.
• Implement security measures to protect company data and systems from unauthorized access.
• Foster a collaborative and supportive team environment to encourage innovation and continuous improvement.
• Stay updated with the latest technology trends and advancements in desktop support.

Qualifications

• Possess a strong background in desktop support with extensive experience in remote troubleshooting.
• Demonstrate excellent problem-solving skills and the ability to work under pressure.
• Exhibit strong communication skills to effectively interact with users and team members.
• Have a proven track record of managing and leading technical support teams.
• Show proficiency in using remote support tools and software.
• Display a commitment to continuous learning and professional development.

Certifications Required

• CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate