Desktop Support Technician

Cognizant is seeking a Desktop Support Technician for a full time opportunity in Austin, TX.

This is a full-time onsite position in Downtown Austin and the prospective candidate will have to work from the client office 5 days a week.

Responsibilities include:

· Diagnosing and resolving desktop/laptop hardware and software issues, both remotely and in person, through various methods like phone, chat, web tickets or in-person assistance.

· Mobile device management

· Determine the best solution based on the issue and details provided by customers

· Walk the customer through the problem-solving process.

· Direct unresolved issues to the next level of support personnel

· Provide accurate information on IT products or services.

Qualifications:

· 1 to 3 years of Service Desk Tech work experience

· Good at desktop troubleshooting (Windows & Mac)

· MDM – Mobile Device Management

· Excellent communication & customer handling skills

· ITIL Certified (Good to have)