Desktop Support Technician

Cognizant is seeking a Desktop Support Technician for a full-time opportunity in New York City, NY.

The salary range for this role is between $50,000 and $57,000 depending on the skills and experience of the candidate. Qualified candidates must have valid US work authorization. We are unable to offer visa sponsorship.

Applications will be accepted till 9/19/2025.

Responsibilities

• Provide comprehensive support for end-user tools ensuring optimal performance and user satisfaction.
• Oversee the deployment and maintenance of Nexthink leveraging its capabilities to monitor and enhance system performance.
• Collaborate with cross-functional teams to identify and resolve technical issues by minimizing downtime and improving productivity.
• Implement best practices for desktop support ensuring a seamless experience for users in a hybrid work environment.
• Conduct regular system audits and updates to maintain security and compliance standards.
• Develop and deliver training sessions for users to maximize the utilization of end user tools.
• Analyze system data to identify trends and recommend improvements for enhanced efficiency.
• Assist in the development of technical documentation and user guides to support system operations.
• Coordinate with vendors and service providers to ensure timely resolution of technical issues.
• Monitor system performance metrics and provide reports to management for informed decision-making.
• Support the integration of new technologies and tools to enhance the overall IT infrastructure.
• Ensure adherence to company policies and procedures in all technical operations.
• Contribute to the continuous improvement of IT services aligning with the company’s strategic goals.

Qualifications

• Demonstrate proficiency in Nexthink and desktop support with a focus on remote work environments.
• Possess strong analytical and problem-solving skills to effectively address technical challenges.
• Exhibit excellent communication skills to collaborate with team members and users.
• Show keen attention to detail in managing system updates and configurations.
• Have a proactive approach to learning and adapting to new technologies and tools.
• Display a customer-centric mindset prioritizing user satisfaction and experience.
• Maintain a strong understanding of IT security and compliance requirements.