Desktop Support Technician

Desktop Support – Level II

Job Summary

As a Desktop support technical , you will play a crucial role in managing and supporting desktop environments in a dynamic work environment . With a focus on remote desktop support the candidate will ensure seamless operations and provide expert guidance to the team. The role requires a proactive approach to problem-solving and a commitment to enhancing user experience.

Location : Framingham, MA

Responsibilities

• Address user tickets regarding hardware, software and networking

• Walk customers through installing applications and computer peripherals

• Guide users with simple, step-by-step instructions on installing applications

• Conduct remote troubleshooting

• Document the tickets with troubleshooting steps and resolve the incidents

• Direct unresolved issues to the next level of support personnel

• Help create technical documentation and manuals(KA) for known issues

• Image and deploy Laptops/ Desktops/Tablets to end users

• Asset Management(stock level check, tracking, receiving)

• Coordinating office moves

Qualifications

• Possess a strong background in desktop support with a focus on remote assistance.

• Demonstrate excellent problem-solving skills and the ability to work under pressure.

• Exhibit strong communication skills to interact effectively with users and team members.

• Have a solid understanding of network infrastructure and its impact on desktop systems.

• Show proficiency in using remote support tools and technologies.

• Display a commitment to staying updated with the latest industry trends and technologies.

Certifications Required

• CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate

Work Authorization:

• Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.