Desktop support technician (Onsite))

Job Role: Desktop Support Technician

Job Location: Boston, Massachusetts

Job Summary:

We are seeking a highly motivated and customer-focused IT Desktop Support Engineer to provide onsite IT support for end-users. This role serves as the primary point of contact for all IT-related issues, ensuring smooth daily operations by handling technical incidents, service requests, proactive system checks, and hardware/software troubleshooting. The ideal candidate will have a solid background in desktop support, IT infrastructure, and conference room technology, with strong analytical and problem-solving skills.

Key Responsibilities:

Onsite IT Support & User Assistance:

• Serve as the primary onsite IT contact for all technology-related issues at sites.
• Provide first-level troubleshooting for laptops, desktops, printers, mobile devices, monitors, docking stations, and peripherals.
• Knowledge on Automation & Powershell scripting
• Monitor, acknowledge, and resolve tickets (incidents and requests) in ServiceNow, ensuring timely issue resolution.
• Assist in new employee IT onboarding, including setting up laptops, desktops, and peripherals for Day 1 readiness.
• Facilitate IT asset retrieval during employee offboarding.
• Maintain detailed documentation of user-reported issues and resolution steps within the Service Desk system.

Proactive IT Maintenance & Conference Room Support:

• Conduct regular desk-side IT health checks to ensure the functionality of peripherals and equipment.
• Perform daily proactive checks on conference room technology to ensure seamless meeting experiences.

· Troubleshoot and resolve first-level network and conference room issues, escalating as needed.

Salary and Other Compensation:

Applications will be accepted until August 29,2025.

The yearly salary for this position is between $60,000 – $72,000 per year, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· · Medical/Dental/Vision/Life Insurance

· · Paid holidays plus Paid Time Off

· · 401(k) plan and contributions

· · Long-term/Short-term Disability

· · Paid Parental Leave

· · Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.