Desktop support technician (Onsite))

Job Title: Desktop Support Technician

Job Location: Titusville, NJ

Job Summary

Join our team as a Systems Engineer where you will play a crucial role in maintaining and optimizing our IT infrastructure. With a focus on Service Desk and Desktop Support you will ensure seamless operations and provide exceptional support to our users. This hybrid role offers flexibility of both remote and on-site work allowing you to balance work and life effectively.

Responsibilities

• Provide expert support and troubleshooting for Service Desk and Desktop Support issues ensuring minimal downtime and maximum user satisfaction.
• Collaborate with IT teams to implement and maintain efficient systems and processes that enhance productivity and user experience.
• Monitor system performance and proactively address potential issues to prevent disruptions and ensure smooth operations.
• Develop and maintain comprehensive documentation of systems and processes to facilitate knowledge sharing and continuity.
• Assist in the deployment and configuration of hardware and software ensuring compatibility and optimal performance.
• Conduct regular system audits to identify areas for improvement and implement necessary changes to enhance efficiency.
• Offer guidance and support to users addressing their technical queries and ensuring they have the tools needed to succeed.
• Coordinate with vendors and service providers to resolve technical issues and ensure timely delivery of services.
• Stay updated with the latest industry trends and technologies to continuously improve support services and system capabilities.
• Participate in team meetings and contribute to the development of strategies that align with organizational goals.
• Ensure compliance with company policies and industry regulations to maintain a secure and reliable IT environment.
• Provide training and support to junior team members fostering a collaborative and knowledgeable team environment.
• Contribute to the company’s mission by ensuring that IT systems support business objectives and enhance overall performance.

Qualifications

• Possess a strong background in Service Desk and Desktop Support with a proven track record of resolving technical issues efficiently.
• Demonstrate excellent problem-solving skills and the ability to work independently and collaboratively in a hybrid work model.
• Exhibit strong communication skills with the ability to convey technical information clearly to non-technical users.
• Have experience with remote support tools and techniques ensuring effective assistance to users in various locations.
• Show proficiency in hardware and software troubleshooting with the ability to quickly diagnose and resolve issues.
• Display a commitment to continuous learning and staying current with emerging technologies and best practices.
• Hold a bachelors degree in Information Technology Computer Science or a related field or equivalent work experience.
  

Certifications Required

• CompTIA A+ ITIL Foundation Microsoft Certified: Modern Desktop Administrator Associate

Salary and Other Compensation:

· Applications will be accepted until Sep 19,2025.

· The yearly salary for this position is between $50,000 –$58,000 per year, depending on experience and other qualifications of the successful candidate.

· This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

· Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· · · Medical/Dental/Vision/Life Insurance

· · · Paid holidays plus Paid Time Off

· · · 401(k) plan and contributions

· · · Long-term/Short-term Disability

· · · Paid Parental Leave

· · · Employee Stock Purchase Plan

· Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.