This position is posted by Jobgether on behalf of Nymbus. We are currently looking for a Digital Support Specialist in the United States.
This role offers an exciting opportunity to provide high-quality support for digital banking clients in a fast-paced, remote-first environment. You will be responsible for managing customer applications, ensuring compliance with service level agreements, and resolving client issues efficiently through multiple communication channels. Working within a collaborative team, you will help deliver seamless onboarding experiences while continuously improving your technical and customer service skills. Flexibility and a strong commitment to exceptional service are key, as this role supports a 24/7/365 contact center.
Accountabilities:
- Respond promptly and efficiently to inbound calls, secure messages, and other digital communications from clients.
- Manage communications related to new account onboarding accurately and in accordance with guidelines.
- Resolve customer issues and anticipate client needs to ensure first-contact resolution, reporting systemic problems proactively.
- Use various software tools to investigate, troubleshoot, and close client tickets and inquiries.
- Participate in testing new systems and enhancements to verify functionality and data accuracy.
- Monitor digital banking applications for compliance with onboarding procedures and regulations.
- Execute transactions with precision and sound judgment within established policies.
- Engage in ongoing professional development and participate actively in coaching and feedback.
- Take initiative in learning and contributing to process improvements and training.
- Perform additional related duties as assigned.
Requirements
- Associate’s Degree or equivalent experience in a related field.
- Minimum 2 years of relevant experience in the financial industry.
- Extensive experience in call center environments or customer service roles within banking or credit unions.
- Proficiency with computer hardware, software systems, and diagnostic tools.
- Excellent verbal and written communication and documentation skills.
- Strong technical aptitude and attention to detail.
- Outstanding interpersonal skills and ability to engage clients effectively.
- Demonstrated analytical and problem-solving capabilities.
- Ability to prioritize tasks and meet deadlines.
- Flexibility to accommodate schedule demands and occasional travel.
Benefits
- Hourly pay starting at $23.00, with premium pay for bilingual (English/Spanish) candidates.
- Annual cash bonus and equity options based on role and experience.
- Fully remote work environment.
- Comprehensive 401(k) plan with company match.
- Health, dental, and vision insurance with 100% premiums covered for healthcare and basic dental.
- Flexible paid time off to support work-life balance.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!
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