Patrique Mercier Recruitment ES is thrilled to present an incredible opportunity for a **Dutch Front Office Technical Support Specialist** in Sofia, Bulgaria! This position offers a hybrid working model, allowing you to work both in our modern office and from the comfort of your home. In this role, you will be the first point of contact for Dutch-speaking customers, providing them with top-notch technical support related to our innovative products and services.
Your responsibilities will involve troubleshooting technical issues, answering queries, and ensuring our customers receive exceptional service. If you have a passion for technology and a knack for problem-solving, this is the perfect role for you. Join us in Sofia, a city rich in culture and history, while building a rewarding career!
Your Responsibilities
- Provide comprehensive front office technical support to Dutch-speaking customers via phone, email, and chat.
- Diagnose and resolve technical issues efficiently to enhance customer satisfaction.
- Record and document all customer interactions and technical inquiries accurately.
- Collaborate with support teams to escalate and solve complex issues.
- Engage in continuous training to stay updated on product features and developments.
- Help maintain a positive customer experience through effective communication and follow-ups.
Requirements
- Fluency in Dutch (spoken and written) is required.
- Solid technical background with strong problem-solving abilities.
- Previous experience in front office support or technical support is highly desirable.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a hybrid model, managing time and tasks efficiently.
- Familiarity with CRM systems and troubleshooting software is a plus.
- Willingness to relocate to Sofia, Bulgaria, and immerse yourself in a new environment.
Benefits
- Private Health Insurance
- Training & Development
- Additional Performance Bonuses
- 150 euros towards your flight
- Active account manager regarding relocation
- No weekend work
- Indefinite contract