Are you fluent in Spanish and eager to assist others? Patrique Mercier Recruitment is on the lookout for a Spanish Speaking Client Support Specialist to join our team! This role offers you the opportunity to work from home anywhere in Bulgaria while making a positive impact on our clients' experiences.
As a key member of our support team, you will handle customer inquiries and provide helpful solutions, all while building strong relationships with our Spanish-speaking clients. Your focus on customer satisfaction and ability to resolve issues with ease will play a crucial role in enhancing our clients' experiences!
***Part-Time roles possible 30 hrs***
Key Responsibilities
- Provide outstanding support to Spanish-speaking clients through various communication channels, including phone, email, and chat.
- Address customer inquiries and effectively troubleshoot issues with patience and professionalism.
- Educate clients on our products and services to help them make informed decisions.
- Maintain accurate records of client interactions to contribute to our continuous improvement efforts.
- Collaborate with team members to uphold service standards and exceed client expectations.
- Participate in training sessions to enhance product knowledge and support skills.
Requirements
- Fluency in Spanish is essential; proficiency in other languages is a bonus.
- A strong customer service orientation and a genuine desire to assist others.
- Experience in client support or a similar customer-facing role is preferred, but not mandatory.
- Excellent communication skills, both written and verbal.
- Self-motivated with the ability to work independently and manage time effectively in a remote setting.
- Strong problem-solving abilities and attention to detail.
- Comfortable working from home and adaptable to our remote work culture.
Benefits
- Private Health Insurance
- Training & Development
- Additional Performance Bonuses
- 150 euros towards your flight
- Active account manager regarding relocation
- No weekends
- Indefinite contract