This position is posted by Jobgether on behalf of Smartcat. We are currently looking for an Enterprise Customer Success Manager in the United States.
In this fully remote, high-impact role, you’ll manage and grow a portfolio of enterprise clients by driving platform adoption, maximizing retention, and uncovering expansion opportunities. You’ll guide users through onboarding, build strategic relationships, and serve as a trusted advisor to ensure long-term success. If you’re passionate about innovation, global collaboration, and using data to drive business outcomes, this is your chance to help transform the way enterprises work—at scale.
Accountabilities:
- Own and grow a portfolio of enterprise customers, meeting quarterly software usage goals and retention targets.
- Accelerate user adoption through onboarding, QBRs, and strategic meetings that drive value and measurable results.
- Identify new use cases and collaborate with Sales to expand product usage across departments and teams.
- Analyze customer data to understand behavior and trends, then use those insights to improve outcomes.
- Serve as a key point of contact, fostering trust and satisfaction through regular, proactive communication.
- Collaborate cross-functionally with product, marketing, and support teams to drive customer success at every stage.
- Champion best practices in localization operations and AI-driven content workflows to guide enterprise clients toward efficiency and innovation.
Requirements
- 5+ years of experience in Customer Success, Account Management, or related roles in B2B SaaS or the localization industry.
- Prior experience in localization operations, vendor/project/account management, or working with translation technologies is strongly preferred.
- Strong grasp of data analysis and a demonstrated ability to use insights to create customer value.
- Excellent written and verbal communication skills in English; other European languages are a plus.
- Proven ability to thrive in fast-paced, cross-functional, and remote startup environments.
- Deep understanding of product-led growth, marketplace dynamics, or SaaS customer lifecycle.
- High ownership mentality with a growth-focused, collaborative, and feedback-friendly mindset.
- Comfortable working across time zones with diverse international teams.
Benefits
- Fully remote work with a distributed global team across 30+ countries.
- Competitive compensation based on experience and performance.
- Fast-paced startup environment with opportunity for rapid career growth.
- Mission-driven work that empowers global communication and knowledge sharing.
- Involvement in a fast-scaling company backed by strong product-market fit.
- Access to cutting-edge tools and technologies in AI and multilingual content management.
- Inclusive, high-performance culture focused on trust, respect, and results.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!
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