Field Service Support JR

As a Field Service Support you will make an impact by Full desktop support with a focus on remote assistance. You will be a valued member of the IT infrastructure team.

In this role, you will:

Provide comprehensive desktop support to ensure smooth operation of IT systems in a hybrid work environment.

Troubleshoot and resolve technical issues remotely ensuring minimal disruption to end-users.

Collaborate with team members to implement effective solutions for complex technical challenges.

Maintain and update system documentation to reflect current configurations and procedures.

Monitor system performance and proactively address potential issues to optimize efficiency.

Assist in the deployment and configuration of new hardware and software as needed.

Ensure compliance with company policies and industry standards in all technical operations.

Communicate effectively with stakeholders to understand their technical needs and provide appropriate support.

Participate in regular team meetings to discuss ongoing projects and share insights.

Contribute to the development of best practices for desktop support and remote assistance.

Stay updated with the latest industry trends and technologies to enhance service delivery.

Provide training and guidance to end-users to improve their technical proficiency.

Support the IT team in various projects and initiatives to drive organizational success.

Work model: onsite

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in São Paulo, SP.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

Intermediate level of English

Possess strong problem-solving skills with a focus on delivering effective solutions.

Demonstrate proficiency in remote desktop support and troubleshooting techniques.

Exhibit excellent communication skills to interact with diverse stakeholders.

Have a solid understanding of IT infrastructure and desktop support tools.

Show ability to work independently and collaboratively in a team environment.

Display eagerness to learn and adapt to new technologies and processes.

Hold a degree in Computer Science Information Technology or a related field.

These will help you stand out

CompTIA A+ Certification or equivalent in desktop support.

Please, upload your resume in English.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.