Field Service Technician/Engineer

This position is posted by Jobgether on behalf of MicrotracBEL Corp. We are currently looking for a Field Service Technician/Engineer in United States.

This role offers a hands-on opportunity to support and maintain advanced laboratory instruments across the country, ensuring customers maximize the value and performance of their equipment. As a key technical resource, you will perform installations, repairs, preventive maintenance, and user training, often working independently and directly with clients. This position is ideal for a detail-oriented professional who thrives in dynamic environments, enjoys problem-solving, and values building strong customer relationships. Extensive travel is required, and initial technical training will be provided to set you up for success.

Accountabilities:

• Install, commission, and calibrate laboratory instruments at customer sites to guarantee optimal functionality and user confidence.
• Deliver comprehensive operation and software training to customers for safe and efficient technology use.
• Perform troubleshooting, repairs, and preventive maintenance to minimize equipment downtime and enhance productivity.
• Provide timely phone and email support to resolve customer issues effectively.
• Maintain accurate service documentation and reports to support quality control and continuous improvement.
• Build and sustain strong customer relationships by offering responsive and reliable service.
• Adhere strictly to company policies, safety standards, and service excellence protocols.

Requirements

• Bachelor’s or Associate Degree in Engineering, Technical, or related discipline.
• Minimum of 3 years’ experience servicing or repairing laboratory instruments at customer locations.
• Solid technical knowledge of optical, mechanical, electronic, and computer systems.
• Strong communication and interpersonal skills, with the ability to work effectively under pressure.
• Skilled at diagnosing and resolving complex technical problems independently.
• Detail-oriented approach to documentation and reporting.
• Excellent self-management, multitasking, and time management abilities.
• Willingness and ability to travel up to 75% within the U.S., with convenient access to major airports.

Benefits

• Engaging and diverse work with a dynamic, open team atmosphere.
• Performance-based, success-oriented salary.
• Comprehensive health, dental, and vision insurance coverage.
• Health Reimbursement Account (HRA).
• 401(k) plan with company match after 6 months of employment.
• Group life insurance coverage.
• Paid time off (PTO) to support work-life balance.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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