Field Support Technician

Job Role: Field Support Technician

Job Description

• Deliver hands-on IT support for end-user hardware (desktops, laptops, printers, mobile devices), with a focus on clinical and warehouse environments.

• Travel to remote clinic locations to install, maintain, and troubleshoot IT systems and ensure minimal downtime.

• Install and maintain clinical peripherals (e.g., medical printers, barcode scanners, label printers) and ensure compliance with healthcare IT standards.

• Troubleshoot hardware, software, and basic network issues; escalate complex incidents as needed.

• Support audiovisual equipment, telemedicine tools, and video conferencing setups in clinics and office environments.

• Maintain accurate documentation for service tickets, site visits, hardware inventory, and software licenses.

• Collaborate with central IT and vendor teams for escalations, upgrades, and hardware procurement.

• Comply with local data privacy and regulatory requirements (e.g., HIPAA, GDPR) when working in healthcare environments.

• Participate in IT deployments, relocations, and infrastructure upgrades.

• Provide off-hours or weekend support as needed for critical site visits or go-lives.

• Ability to diagnose problems with equipment taking remote actions as required

Job Responsibilities:

· Receive and review assigned tickets

· Prioritize tickets based on urgency and SLA

· Perform clinic onsite (travel required) or remote troubleshooting

· Install or configure devices (laptops, printers, scanners, etc.)

· Coordinate with dispatch or RDS for parts or escalations

· Update ticket status and resolution notes

· Engage in knowledge sharing or SOP review sessions

· Report unresolved issues or blockers to team lead

· Track and report daily productivity (tickets resolved, pending)

Experience and required skills required for this role:

· 3-5 years related experience

1. Windows Operating Systems (Windows 10, Windows 11) , MAC OS

2. Office 365, and Microsoft Software (SharePoint, Teams).

3. PC Hardware troubleshooting and PLC’s, scanners, printers

· Travel required: Yes; Technicians are expected to travel between 50 to 200 Miles on occasion to cover nearby sites.