Patrique Mercier Recruitment FR is excited to offer an opening for a Finnish Speaking Client Relations Specialist. This role is perfect for individuals who are dedicated to building strong relationships and providing outstanding support to Finnish-speaking clients within a dynamic and collaborative work environment.
Responsibilities
- Communicate with Finnish-speaking clients via phone, email, and live chat to build and maintain positive relationships.
- Address inquiries regarding products and services, providing tailored support to meet client needs.
- Effectively manage and resolve client concerns to ensure high levels of satisfaction and loyalty.
- Document all client interactions in the CRM system to enable thorough tracking and follow-up.
- Work alongside team members to continuously enhance service delivery and client relationship practices.
- Identify opportunities for upselling or cross-selling services based on client understanding.
- Stay informed about company offerings and industry trends to effectively inform clients.
Requirements
- Fluency in Finnish and English, both written and spoken.
- Experience in client relations, customer support, or a similar role is preferred.
- Exceptional communication and interpersonal abilities.
- Strong problem-solving skills with a focus on client satisfaction.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Familiarity with CRM software and standard computer applications.
- A true passion for building relationships and delivering exceptional service to clients.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...