Patrique Mercier Recruitment FR is a well-established recruitment agency committed to connecting skilled individuals with premier job opportunities across Greece. We are thrilled to announce an opening for a Finnish Speaking Customer Experience Representative to join our dynamic team. In this essential role, you will ensure that our Finnish-speaking customers receive top-tier service and support, enhancing their overall experience with our organization.
Responsibilities
- Serve as the main point of contact for Finnish-speaking customers, assisting them through phone, email, and chat channels.
- Respond to customer inquiries, effectively resolve issues, and provide comprehensive information about our products and services.
- Maintain detailed records of customer interactions and feedback within our CRM system.
- Collaborate with various departments to enhance customer service processes based on customer insights and experiences.
- Stay updated on product lines and company policies to offer accurate and effective support.
- Participate in team meetings to share insights and discuss opportunities for improving customer satisfaction.
- Assist in the training of new team members by sharing your knowledge and best practices.
Requirements
- Fluency in Finnish and English, with excellent written and verbal communication skills.
- Experience in customer service or a similar role is preferred but not mandatory.
- Strong problem-solving abilities and a dedicated customer-centric approach.
- Capability to engage effectively with customers from diverse backgrounds.
- Familiarity with CRM tools and customer support software.
- Excellent organizational skills and attention to detail.
- A collaborative mindset with a positive attitude and a commitment to delivering outstanding customer service.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...