Patrique Mercier Recruitment FR is excited to announce a fantastic opportunity for a Finnish Speaking End User Support Specialist. This role is ideal for proactive individuals who are committed to providing top-tier support in a technology-driven environment. As a Finnish Speaking End User Support Specialist, you will serve Finnish-speaking clients by troubleshooting their technical issues and ensuring a high-quality user experience.
Responsibilities
- Deliver outstanding support to end users in Finnish through various communication channels, including phone, email, and chat.
- Identify, diagnose, and resolve technical problems related to hardware, software, and network functionalities.
- Educate users on efficiently utilizing various applications and systems.
- Keep thorough records of support interactions and resolutions in the ticketing system.
- Work closely with technical teams to escalate complex issues and contribute suggestions for enhancing support processes.
- Follow up with users to ensure that their issues have been resolved satisfactorily and they are pleased with the support received.
- Stay informed about new technologies and updates to improve service delivery.
Requirements
- Fluency in Finnish and English is required, with excellent verbal and written communication skills.
- Experience in an end user support role or customer service position is preferred.
- Strong analytical and troubleshooting abilities to address technical challenges effectively.
- Exceptional customer service skills and a genuine desire to assist users.
- Familiarity with support ticketing systems and remote support tools is advantageous.
- Capable of prioritizing tasks and working independently in a fast-paced environment.
- A keen interest in technology and a commitment to ongoing professional development.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...