Patrique Mercier Recruitment FR is excited to announce an opening for a Finnish Speaking Hospitality Service Consultant. This position is perfect for individuals who are dedicated to the hospitality sector and have a passion for providing exceptional service to clients.
Responsibilities
- Deliver excellent customer service to Finnish-speaking clients and guests across various hospitality environments.
- Manage inquiries, reservations, and service requests through phone, email, and face-to-face interactions.
- Assist clients in understanding the range of hospitality services and amenities available to them.
- Effectively address and resolve customer complaints or issues to ensure a positive guest experience.
- Collaborate with team members and other departments to enhance the overall guest experience.
- Stay current on hospitality industry trends to provide well-informed advice and suggestions to clients.
- Record client interactions and feedback for continuous improvement and service quality assurance.
Requirements
- Fluent in Finnish and English, both written and spoken.
- Previous experience in a customer service role, preferably within the hospitality sector.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize effectively in a dynamic environment.
- Strong problem-solving skills focused on providing outstanding customer satisfaction.
- Knowledge of hospitality services and the ability to convey this effectively to clients.
- Proficient in using CRM systems and familiar with Microsoft Office tools.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks