Patrique Mercier Recruitment FR is proud to present an exciting opportunity for a Finnish Speaking Online Shopping Advisor. If you are enthusiastic about customer service and have a love for online shopping, this position is an excellent fit. As an Online Shopping Advisor, you will provide exceptional support to Finnish-speaking customers, guiding them through their shopping experience to ensure satisfaction.
Responsibilities
- Assist Finnish-speaking customers via chat, email, and phone with their online shopping queries.
- Deliver detailed product information and personalized recommendations to enhance the customer experience.
- Manage inquiries related to order statuses, returns, and exchanges with efficiency and professionalism.
- Understand customer needs and provide tailored solutions to improve satisfaction.
- Keep abreast of product knowledge, promotions, and company policies to provide accurate information.
- Document customer interactions thoroughly for follow-up and quality assurance.
- Work collaboratively with team members and other departments to resolve customer issues.
Requirements
- Fluency in Finnish and English, with strong verbal and written communication skills.
- Experience in customer service, particularly in an online retail or e-commerce context.
- A passion for e-commerce and an understanding of online shopping preferences.
- Able to build rapport with customers and provide effective and empathetic support.
- Familiarity with customer service technologies and e-commerce platforms.
- Excellent organizational skills, capable of multitasking and managing various inquiries efficiently.
- A positive, team-oriented attitude with a commitment to exceeding customer expectations.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...